Bobwhite Supply Co. is not responsible or liable for any lost / stolen packages or any damages incurred during shipping or for the reimbursement of any items purchased in the order. Once the shipment leaves my hands I cannot be responsible for what happens after that. If your item is lost / stolen or arrives damaged, you will need to contact USPS with the issue and information. From there, they will open an investigation.
Orders are shipped within 7 days of the purchase / payment date. Orders are processed Tuesday - Friday during business hours. Orders placed over the weekend will be processed on the following Tuesday. Please note that I am a one-person operation and everything is handcrafted and processed by me, one at a time, in the order that they are received. PLEASE keep this in mind when placing your order, as the impact of certain online companies with free 2 - day shipping have had on the patience and goodwill of customers does seriously impact the owners of small businesses. However, if your order is time sensitive, please feel free to contact me via the "Contact" page on the website and I will try to get it out as soon as possible. I cannot guarantee shipping dates for orders, but typically items shipped through USPS First Class Mail (standard shipping) take an average of 2 - 5 business days and 2 - 3 business days for USPS Priority Mail. Standard shipping does not include insurance and has limited tracking information. Please choose the Priority Mail (as an upgraded cost to buyer) option at check out if you would prefer insurance and detailed tracking information.
Returns are case by case only and buyer is responsible for all shipping charges that incur. A return is not guaranteed until the item has been received and assessed. If eligible for a refund, return shipping will be reimbursed in the amount that was paid at the time of initial purchase. Products that are shipped back for assessment must be packaged similar to how the package was initially received and must provide ample protection. Please do not return an item, prior to contacting me, as it may not be necessary. Please note, I am a small, one-person business, so please understand that I cannot allow returns simply because you no longer want the item. All of the products on the website have multiple pictures, so you can see the size and appearance of the item and a detailed description. Any jewelry purchases simply cannot be returned for hygiene concerns. All sales are final for any custom purchases. All that being said, I want you to be 100% happy with your purchase! If there is an error on my part, the item is broken or damaged (not from shipping or carelessness), or you believe you have been misled on the item, I am more than happy to work with you to make sure you are satisfied with your product and experience. Please contact me via the "Contact" page on the website, should an issue with your product arise or if you have any questions regarding a product prior to purchase.
All domestic major credit cards accepted. Check and money orders accepted case by case, but all online orders must be processed with credit card only. Buyer is responsible for payment, in-full, upon check out. Orders will not be shipped until payment has been approved / received. If you receive an invoice for a custom order, payment is due within 2 business days upon being sent and order will not be fulfilled or shipped until payment, in-full, has been approved / received.